“Roku is aware of an issue where some channels may not install on your Roku streaming player or Roku TV, or they may fail to load,” Roku said in a support advisory page on its website Tuesday afternoon. “We are investigating and working toward a quick resolution.”
The message is apparently a standard in-house message Roku sometimes uses.
“We use that warning when we detect content that has violated copyright,” Roku said in a statement. “Some channels in our Channel Store displayed that message and became inaccessible after Roku implemented a targeted anti-piracy measure on the platform.”
It wasn’t immediately clear how many customers were affected by the outage. Injecting a bit of intrigue into the outage is that some users report seeing a message that the channel they sought to view had been removed “due to repeated claims of copyright infringement.”
Roku said the issue was resolved largely resolved at 7:30 p.m. PT but that a few channels remain affected late Tuesday. A representative said she couldn’t give a number of affected customers but characterized it as “a very small amount.”
The representative later reported that “Netflix and YouTube were fixed some time ago”, reiterating that it “only affected a small percentage of customers”.
First published May 15, 5:21 p.m. PT.
Update, 10:10 p.m.: Adds that Roku is resolving the issue with many channels.
Update, 6:30 p.m.: Adds Roku’s statement on the FBI piracy message.
Update, 11:50 p.m.: Adds Roku’s statement on Netflix and YouTube.
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