Amazon tells customers to trash dodgy ‘hoverboards’ (Wired UK)

Getty Images / Christopher Furlong

Amazon has told customers who bought unsafe ‘hoverboards’ to throw them away and get a refund.

The online retailer emailed customers to tell them take the transport device — that shouldn’t be used on public roads or pavements — to recycling centres if they have “non-complaint UK plugs”. Those that purchased them will get an automatic refund in three days.  

It follows a spate of warnings from authorities that some of the so-called hoverboards could catch fire or explode if they aren’t compliant with safety regulations. 

London Fire Brigade has said it has been called to numerous incidents of the scooters catching fire. In November Trading Standards said it had seized 15,000 unsafe hoverboards that were being shipped into the UK.

Amazon apologised for the “inconvenience” caused by having to dispose of the hoverboards but continued to say that customer safety was its highest priority. 

A second email was also sent to UK-only customers to warn them of faulty plugs and charging connections.

“We’ve received information that your order purchased through the website is unsafe for use as this product is supplied with a non-compliant UK plug,” the email from Amazon read.

In recent days Amazon has removed all listings for hoverboards from its pages until it can verify individual brands are safe. 

Argos and John Lewis have also reportedly pulled the scooters from sale.

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16 December 2015 | 11:54 am – Source:


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