Apple sued over missing iMessages after Android switch

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Apple is being sued in a US court by a disgruntled user over missing iMessage texts.

Missing iMessage messages have been a common complaint since at least 2011 and are the result of a bug that affects users who have switched from an iPhone to another device, such as an Android handset.

Earlier this month, Apple confessed to the problem and admitted it did not know how to fix it. According to reports, a support staffer in Cupertino admitted it is a common issue. “This is a problem a lot of people are facing,” the Apple employee said in response to a complaint from former Lifehacker editor Adam Pash.

Now, according to Bloomberg, a user has complained that her Samsung handset will not communicate over iMessage with Apple and does not get messages from her contacts.

Adrienne Moore, who filed her case in the courts in San Jose, California, complains that she is missing out on a full wireless experience.

Non-Apple users are “penalised and unable to obtain the full benefits of their wireless-service contracts,” according to the complaint.

In the complaint, Moore also contends that Apple is avoiding fixing the issue because it will prevent its customers from switching to rival devices.

While Apple admits it does not have a fix for the bug, a support page on its website suggests users disable iMessage and stick to SMS text messaging.

Apple has so far declined to comment on the lawsuit since being contacted by V3.

19 May 2014 | 12:49 pm – Source: v3.co.uk
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