British Gas had its Twitter account hacked over the weekend, as spam messages containing links to phishing sites were posted to more than 6,000 followers.
The attack happened on Sunday, with hackers targeting the @BritishGasHelp account. A series of Tweets with links to a website that looked like a Twitter page, which asked people to re-enter their login information, were posted on the @BritishGasHelp feed.
British Gas regained control of its account later on Sunday, though, deleted the messages and posted on the site acknowledging the issue.
We are aware our Twitter account has been compromised. Please delete any spam tweets you have received. Sorry for the inconvenience ^Joe
— British Gas Help (@BritishGasHelp) June 22, 2014
V3 contacted British Gas for more information on the incident but had received no reply at the time of publication.
The incident is the latest in a long line of examples of the perils that social media accounts pose to firms, especially on Twitter. Numerous other high-profile brands have been hit before, such as Microsoft, Burger King and even the BBC Weather account.
Security blogger Graham Cluley said the incident was the latest example that proves firms need to be vigilant when managing their social media channels. “Remember to always be careful about where you enter your Twitter password, and enable two-factor authentication to reduce the risk of your own account being compromised,” he wrote.
Social media accounts are becoming increasingly important to businesses, with organisations ranging from Transport for London to the Environment Agency using social networking to help improve their services.