BT faces up to major broadband outage

BT broadband was down over the weekend

BT has admitted that a ‘major’ issue on its network took away internet access for users on Saturday morning.

The firm was accused of not responding to the incident quick enough: while the problem arose early on Saturday morning, BT did not comment on the issue until it was fixed at around lunchtime that day. This was despite a lot of comments on social networks from its locked-out users.

“We have now fixed the problem where customers were having trouble accessing the internet on BT Broadband, or having issues getting to specific websites this morning,” adds a note on the BT service status page. “Your broadband should now be working, if it isn’t, try restarting your modem or router.”

BT told V3 that it is sorry about the situation, but would not discuss too many more details.

“There were problems with our broadband service earlier today but they were resolved,” it said. “Sorry for any inconvenience this may have caused.”

Comments on Twitter and news reports, as yet not confirmed by BT, suggest that the downtime affected a lot of people in places from Tunbridge Wells to Cornwall and Glasgow. Twitter suggests a nationwide fail, but there are some users who claim to have maintained a connection.

Last week, Ofcom’s latest survey into the amount of complaints levelled at providers found that BT received a large number of broadband-related gripes.

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