RBS And NatWest Hit By Mobile Banking Glitch

Mobile banking services for RBS and NatWest have been hit by an IT glitch.

In a statement given to Sky News, a spokesperson for RBS Group said: “We are aware that some customers are experiencing issues with mobile banking, we are working to get this resolved as quickly as possible.

“We apologise to customers for the inconvenience.”

The RBS Group has been hit be a sequence of system-wide IT failures in the past, which affected RBS, NatWest and Ulster Bank.

More recently, it has suffered ‘pay day problems’ in the past, when workers expect to see funds enter their accounts.

Branch and cash machines are believed to be unaffected by the latest woes.

In its last annual results, the group said it was investing heavily in computer infrastructure to modernise its systems.

A number of banks were affected in February when workers expected funds to be deposited.

According to the British Bankers’ Association, the use of mobile devices for banking services has doubled in the past 12 months.

RBS saw more than 17 million log ins in one week, through its mobile app, earlier this month.

More follows…

23 May 2014 | 12:15 pm – Source: orange.co.uk

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