Windows 10’s first major update has stranded some users in an endless loop of reboots. Users have been reporting the problem to Microsoft, which is yet to suggest a solution — not ideal for an OS which is less than two weeks old.
Known as KB3081424, the update incorporates a number of bug fixes for the new operating system, but has been failing on some machines.
When this happens Windows 10 automatically reverts to a previous version. But as Windows 10 updates are automatic and mandatory it then tries to install the dodgy update again.
Some users reported the update getting to a certain percentage before failing, with uninstalls taking a long time when Windows 10 gets stuck in a reboot loop.
The problem has been exacerbated as Windows 10 updates are forced and can’t be turned off. While this policy was intended to make the operating system more secure, some have argued that users should be given control over whether they chose to update or not.
Windows 10 users writing on Microsoft’s help forums identified a fix for the update loop error that involved deleting certain keys from the Registry.
Those uncomfortable with changing the Registry should wait until Microsoft issues an official fix.