Yahoo Mail is STILL down after nearly four days for many users – with the internet giant blaming a ship which cut through one of the undersea optical fibre cables that carry its data.
Users in America and Britain are still locked out of their Mail accounts, or experiencing extremely slow loading times.
Yahoo has blamed another ship which cut through its data cable while fixing a separate underwater data pipe.
Such incidents are not uncommon – in 2008, a dragging ship’s anchor was blamed for a cable cut which shut down internet services across large parts of the Middle East and India.
Yahoo has said that a repair ship is already on its way to the site, and it is currently rerouting traffic to restore service to its users.
Yahoo said, ‘We are aware that Yahoo Mail is slow or inaccessible for some of our users. The issues were a result of an underwater fibre cable cut, caused by a third party while fixing a separate cable.
‘The engineering team has rerouted email traffic to mitigate accessibility issues. A cable repair ship has been mobilised and will be at the site this weekend.
‘We apologise for the inconvenience as we certainly understand email is a critical service for our customers.”
‘We’ll be posting updates regularly on this page to keep everyone informed of our progress. Thank you for your patience as we work to fully resolve this.”